Shipping, Pick Up & Delivery FAQ
Shipping, Pickup & Delivery FAQ
Shipping, Pickup & Delivery Options
Shipping, pickup, and delivery options vary by product, location, size, weight, availability, timing, and fulfillment path.
Arclight Tool + Supply Co. is an inquiry-first product support platform, which means many shipping, freight, pickup, and delivery details are reviewed manually before final confirmation.
Our goal is to help identify the most practical path for your order, rental, or product request. This may include direct shipment, supplier-direct fulfillment, local pickup, rental partner support, freight delivery, channel partner routing, or delivery through Arclight or an approved partner where available.
How much does shipping cost?
Shipping costs depend on the product, destination, size, weight, quantity, urgency, and fulfillment path.
Because many Arclight products may be oversized, heavy, rental-related, supplier-direct, or channel-partner supported, shipping is not always calculated automatically.
In many cases, we review shipping manually so we can look for the most practical available option.
Once your request is reviewed, we will confirm shipping costs before finalizing the order, quote, rental, or fulfillment path.
When will my order ship?
Shipping timelines depend on product availability, supplier stock, partner location, warehouse processing, rental availability, and the selected fulfillment path.
Some products may ship directly from Arclight. Others may ship from a supplier, manufacturer, distributor, warehouse, rental partner, local branch, or approved channel partner.
Once your inquiry, quote, or order is reviewed, we will confirm the expected shipping, pickup, or delivery timeline.
How long does delivery take?
Delivery time depends on where the product is shipping from, where it is going, the carrier, the service level, and whether the item is parcel, freight, oversized, palletized, special order, or rental-related.
Domestic Canadian deliveries may take a few business days to more than a week depending on location and product type.
Remote, rural, oversized, freight, palletized, rental, or special-order shipments may take longer.
International or cross-border shipments may require additional time for freight coordination, customs, brokerage, duties, taxes, inspections, or documentation.
Estimated delivery timing will be confirmed once the fulfillment path is reviewed.
Will I receive tracking information?
Yes, where tracking is available.
For parcel shipments, tracking may be provided by the courier once the shipment is processed.
For freight, LTL, palletized, oversized, rental, or partner-supported shipments, tracking may be provided through a freight carrier, logistics partner, supplier, warehouse, channel partner, or Arclight representative.
Some local pickup, rental, or partner-routed requests may not have standard courier tracking, but we will provide the relevant pickup, delivery, or contact details where applicable.
What if shipping costs less than I paid?
If shipping was prepaid and the final confirmed shipping cost is lower than the amount charged, Arclight may issue a refund, credit, or adjustment where applicable.
Because many shipments are quoted manually, our goal is to confirm fair and practical shipping costs before the order or quote is finalized.
For some transactions, shipping may be included in a quoted total, handled by a partner, or billed separately depending on the fulfillment path.
Do you ship outside of Canada?
Yes, Arclight can support shipping across Canada, the United States, and selected international markets where available.
International and cross-border shipments depend on the product, destination, carrier availability, documentation requirements, import/export rules, duties, tariffs, brokerage, taxes, and partner support.
Shipping costs and timelines for international shipments are reviewed manually before confirmation.
What if I’m ordering large or heavy equipment?
Large, heavy, oversized, palletized, or equipment-related orders may require manual freight review.
This may include:
- parcel shipment
- courier shipment
- LTL freight
- truckload freight
- tailgate delivery
- commercial dock delivery
- jobsite delivery
- warehouse pickup
- partner pickup
- supplier-direct shipment
- special handling
- customs or brokerage support for cross-border shipments
Please include the delivery location, site conditions, loading dock availability, forklift availability, required timeline, and any delivery restrictions when submitting your inquiry.
This helps us review the most practical path before confirming freight, pickup, or delivery options.
Can I pick up my order in person?
Pickup may be available depending on the product, inventory location, supplier, warehouse, rental partner, distributor, local branch, or channel partner involved.
Pickup must be confirmed before arrival.
Please do not travel to an Arclight location, supplier location, warehouse, rental partner, distributor, or channel partner location unless pickup has been confirmed.
Where available, Arclight will try to make pickup as convenient as possible. This may include helping arrange pickup through Arclight, a supplier, distributor, rental partner, warehouse, local branch, or approved channel partner close to your location.
Can Arclight help me find a pickup location close to me?
Yes, where available.
Arclight works with suppliers, distributors, rental partners, warehouses, local branches, and other channel partners. If a product can be supported through one of these locations, we may be able to route your inquiry for pickup, rental, demonstration, local support, or fulfillment.
Availability depends on the product, inventory, partner participation, location, timing, and support requirements.
Our goal is to help you get the product as close to you as practical, while still using the correct fulfillment and support path.
Can Arclight deliver to me directly?
In some cases, yes.
Depending on the product, location, timing, equipment required, and network availability, Arclight may be able to deliver directly or coordinate delivery through a supplier, freight provider, rental partner, distributor, warehouse, or other approved channel partner.
Delivery availability is reviewed case by case and may be subject to additional charges, scheduling, access requirements, site conditions, product size, and service area limitations.
Can I use my existing distributor, supplier, or branch relationship?
Yes.
If you already have a preferred distributor, dealer, rental partner, supplier, or local branch, let us know.
If that partner is part of the Arclight channel network, or is well positioned to support your request, we may route your inquiry, quote, rental, pickup, delivery, or purchase request to them for handling.
This can allow you to continue using your existing credit account, payment terms, procurement process, local support, or branch relationship while still benefiting from Arclight’s product guidance, sourcing support, rental availability, and channel network.
Please do not submit credit card numbers, banking details, or sensitive account information through our forms.
What information should I include for a shipping or pickup request?
To help us respond faster, please include:
- company name, if applicable
- contact name
- phone number
- email address
- ship-to city and postal code
- product name, SKU, model, or description
- quantity required
- required timeline
- whether you prefer shipping, pickup, delivery, rental, or partner support
- whether you have a preferred distributor, supplier, rental partner, or local branch
- delivery site details, if applicable
- loading dock or forklift availability, if applicable
- special access requirements
- any documentation or procurement requirements
The more information you provide, the faster we can review the best available path.
Shipping FAQ Summary
Arclight Tool + Supply Co. is built to help customers find practical products through the right support path.
Shipping, pickup, delivery, freight, and rental availability are reviewed based on product, location, timing, partner support, inventory, and customer need.
We do not treat every request as a standard checkout shipment. Instead, we review the inquiry and help identify the best available path — whether that means direct shipment, local pickup, supplier-direct fulfillment, channel partner support, freight delivery, rental pickup, or Arclight-supported delivery where available.
Tell us what you need, where it needs to go, and when you need it. We’ll help find the right path.
Not sure what to rent? Don't see what you need? We’ll discuss and evaluate your needs, spec it with you and look for the best solution based on a combination of safety, productivity and price.
Custom configurations, problem solving, and jobsite planning — we’ll do our best to help you choose the safest, most efficient setup.
Already know what you need?
Check availability and request a rental directly through our Arclight Rental booking system.
Short-term, long-term, or project-based rentals available.