Privacy Policy

Canada

9593543 Canada Incorporated

Operating as Arclight Tool + Supply Co.

Last updated: May 17, 2026

This Privacy Policy describes how 9593543 Canada Incorporated, operating as Arclight Tool + Supply Co. (“Arclight,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit arclightsupply.ca, interact with our website, submit an inquiry, request product information, request rental availability, request a quote, access our services, or otherwise communicate with us.

For the purposes of this Privacy Policy, “Site” means our website and related online services. “Services” means the information, product support, rental support, sourcing support, quote support, partner-routing support, customer service, and related services we provide.

Arclight Tool + Supply Co. operates as an inquiry-first product support platform. This means that not every product inquiry, rental inquiry, quote request, or sourcing request is processed as a direct online purchase. Depending on the product, customer need, location, availability, and support path, we may respond directly, provide a quote, arrange rental support, coordinate supplier-direct fulfillment, or refer your inquiry to an appropriate distributor, retailer, rental partner, supplier, logistics provider, or other channel partner.

By using our Site or Services, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy.

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1. Contact Us

If you have questions about this Privacy Policy, want access to your personal information, wish to correct or update your information, withdraw consent, or make a privacy-related complaint, please contact us:

9593543 Canada Incorporated
Operating as Arclight Tool + Supply Co.
6-2004 Dundas St. West, Suite 353
Mississauga, Ontario
Canada L5K 2R8

Email: support@arclightsupply.ca
Phone: 1-877-464-8831

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2. Personal Information We Collect

“Personal information” means information about an identifiable individual.

The personal information we collect depends on how you interact with us.

2.1 Inquiry, Quote, Rental, and Contact Information

When you submit an inquiry, request product information, request rental availability, ask for a quote, submit a sourcing request, contact customer support, or communicate with us, we may collect:

• name
• company name
• email address
• phone number
• billing address
• shipping or delivery address
• project location
• product or rental interest
• quote details
• timing or availability requirements
• customer type or industry
• information about your application, project, jobsite, facility, or product need
• communications, notes, photos, documents, or other information you choose to provide

We use this information to understand your request, respond to you, confirm product fit, assess rental or sourcing options, prepare quotes, coordinate support, and determine the best fulfillment or partner-routing path.

2.2 Order, Account, and Transaction Information

Where a purchase, rental, quote, account setup, invoice, or transaction is processed, we may collect:

• name
• company name
• billing address
• shipping address
• email address
• phone number
• order or rental details
• quote details
• invoice details
• payment status
• transaction records
• customer account information
• tax or business account information where applicable

Payment information may be processed through Shopify, payment processors, banks, or other payment service providers. Arclight does not intentionally store full credit card numbers unless required and permitted through an authorized payment platform or service provider.

2.3 Device, Website, and Usage Information

When you visit our Site, certain information may be collected automatically, including:

• browser type and version
• IP address
• device type
• operating system
• time zone
• referring website or source
• pages or products viewed
• search terms
• cookie information
• interaction with forms, pages, links, or content
• date and time of visits
• general site usage information

This information may be collected through cookies, pixels, log files, tags, web beacons, analytics tools, Shopify tools, and similar technologies.

We use this information to load the Site properly, improve performance, understand visitor activity, support security, prevent misuse, improve content, and measure marketing effectiveness.

2.4 Partner Portal and Account Access Information

If we provide access to a customer, supplier, distributor, rental partner, channel partner, or internal portal, we may collect:

• login credentials
• user profile information
• company affiliation
• role or access level
• documents accessed
• product lines or programs assigned
• partner location or territory
• communication history
• download or activity records where applicable

This information helps us control access to product information, co-branded materials, rental documents, price lists, technical files, training resources, and other restricted resources based on approved user profiles.

2.5 Marketing and Communication Preferences

If you subscribe to emails, newsletters, product updates, resource centre updates, launch notices, rental updates, or other communications, we may collect:

• name
• email address
• phone number, where applicable
• company name
• communication preferences
• consent records
• unsubscribe or opt-out records
• engagement with emails or marketing communications

We use this information to send communications where permitted by law, including Canada’s Anti-Spam Legislation.

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3. How We Use Personal Information

We use personal information for the following purposes:

• to operate, maintain, and improve the Site
• to respond to inquiries
• to review product, rental, quote, or sourcing requests
• to confirm customer needs, timing, location, and product fit
• to provide product information
• to provide quote support
• to arrange rental availability or rental support
• to process purchases, rentals, invoices, payments, refunds, or returns where applicable
• to coordinate shipping, delivery, pickup, logistics, or fulfillment
• to refer inquiries to appropriate suppliers, distributors, retailers, rental partners, channel partners, or service providers
• to provide customer support
• to manage customer or partner accounts
• to provide access to partner portal materials
• to provide co-branded or partner-specific materials
• to support warranty, return, repair, replacement, or service requests
• to prevent fraud, misuse, unauthorized access, or security incidents
• to improve our products, services, Site, content, and customer experience
• to send marketing communications where consent exists or where permitted by law
• to comply with legal, tax, accounting, regulatory, customs, insurance, and business record obligations
• to enforce our Terms of Service, rental agreements, partner agreements, or other agreements
• to protect our rights, property, safety, customers, partners, and business operations

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4. Inquiry-First and Partner-Routing Use of Information

Arclight Tool + Supply Co. is not always the final seller, rental provider, shipper, or fulfillment provider.

When you submit an inquiry, request a quote, request rental availability, or ask for sourcing support, we may use your information to determine the most appropriate support path. This may include:

• direct response from Arclight
• direct quote from Arclight
• rental support through Arclight Rental Network
• referral to a distributor or retailer
• referral to a rental partner
• referral to a supplier or manufacturer
• referral to a local branch or stocking partner
• supplier-direct fulfillment
• logistics or freight coordination
• custom sourcing review
• technical or product support through a qualified partner

Where a trusted channel partner or service provider is best positioned to support your request, we may share relevant information with that partner so they can respond to, quote, fulfill, support, or assist with your request.

We only share information that is reasonably necessary for that purpose.

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5. Disclosure of Personal Information

We may disclose personal information to the following categories of third parties where reasonably necessary:

5.1 Service Providers

We may share information with service providers that help us operate our business, including:

• Shopify and website hosting/platform providers
• payment processors
• email and communication providers
• analytics providers
• advertising and marketing providers
• IT and security service providers
• customer relationship management providers
• accounting, bookkeeping, tax, or professional service providers
• shipping, courier, freight, logistics, or warehouse providers
• rental booking or asset-tracking providers

5.2 Suppliers, Distributors, Rental Partners, and Channel Partners

We may share relevant inquiry, contact, product, rental, quote, location, or support information with trusted partners where needed to respond to your request or route your inquiry.

These may include:

• suppliers
• manufacturers
• manufacturer representatives
• distributors
• retailers
• rental partners
• local branch partners
• service providers
• warehouse providers
• logistics providers
• customs brokers
• installation, training, inspection, or field-support partners

5.3 Legal, Regulatory, Safety, and Business Purposes

We may disclose personal information where required or permitted by law, including:

• to comply with legal obligations
• to respond to lawful requests, court orders, subpoenas, or regulatory inquiries
• to enforce our agreements
• to protect safety, security, property, or legal rights
• to investigate fraud, misuse, or unauthorized activity
• to support insurance, accounting, tax, customs, or business record requirements
• in connection with a business transaction, restructuring, merger, sale, financing, or transfer of assets, subject to appropriate safeguards

We do not sell personal information for money.

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6. Consent

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law.

Consent may be provided in different ways, including when you:

• submit an inquiry
• request a quote
• request rental availability
• submit a sourcing request
• create an account
• provide information through forms, email, phone, chat, or other communications
• agree to receive marketing communications
• continue to use our Site where cookies or similar technologies are disclosed and permitted

You may withdraw consent at any time, subject to legal, contractual, safety, operational, or record-keeping requirements.

To withdraw consent, contact us at support@arclightsupply.ca or use the unsubscribe link provided in marketing emails.

Withdrawing consent may limit our ability to provide certain services, respond to certain requests, route inquiries, process transactions, or maintain account access.

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7. Marketing Communications and CASL

We may send commercial electronic messages, including emails or other communications about products, services, rentals, resources, updates, offers, programs, and business opportunities, only where permitted by law.

For Canadian recipients, we intend to comply with Canada’s Anti-Spam Legislation. CASL generally requires consent, sender identification information, and an unsubscribe mechanism for commercial electronic messages.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in the message or contacting us at support@arclightsupply.ca.

Transactional, service, rental, quote, account, safety, warranty, or support communications may still be sent where necessary to respond to your request or manage an existing relationship.

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8. Cookies and Similar Technologies

Cookies are small files placed on your device when you visit a website. We may use cookies and similar technologies to:

• operate the Site
• remember preferences
• support account login
• support forms and inquiry submissions
• improve Site performance
• understand how visitors use the Site
• measure marketing effectiveness
• provide relevant content or advertising where permitted
• support security and fraud prevention

Our Site may use cookies or similar technologies from Shopify, Google Analytics, advertising partners, analytics providers, and other service providers.

Examples of cookie categories may include:

• strictly necessary cookies
• functional cookies
• analytics cookies
• advertising or marketing cookies
• security cookies
• preference cookies

You can control cookies through your browser settings and, where available, through cookie banners or privacy settings on our Site.

Blocking or disabling cookies may affect Site functionality, account access, forms, or user experience.

Because Shopify and other service providers may update their cookie technologies from time to time, the specific cookies used on the Site may change. Shopify provides information about its privacy and cookie practices through its published policies.

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9. Analytics and Advertising

We may use analytics and advertising tools to understand how visitors use the Site, improve our content, measure campaigns, and provide relevant communications or advertising where permitted.

This may include tools such as:

• Shopify analytics
• Google Analytics
• social media pixels
• advertising platforms
• email marketing tools
• other analytics or measurement tools

These tools may collect information about your device, browser, Site activity, interactions, and general location.

You may be able to opt out of certain advertising or analytics tracking through browser controls, platform settings, cookie settings, or industry opt-out tools.

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10. Partner Portal and Restricted Materials

Where we provide access to restricted materials through a login or partner portal, access may be controlled based on user type, company, location, product line, territory, program, or approved relationship with Arclight.

Restricted materials may include:

• product information
• rental documents
• price lists
• quote sheets
• co-branded materials
• supplier materials
• technical documents
• training documents
• safety or use materials
• partner program information
• forms and templates

Users are responsible for maintaining the confidentiality of their login credentials and for using restricted materials only as authorized.

We may monitor account activity for security, access control, compliance, and program administration purposes.

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11. Retention of Personal Information

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy or as required for legal, tax, accounting, regulatory, insurance, warranty, rental, contract, dispute-resolution, safety, or business record purposes.

Retention periods may vary depending on the type of information and the nature of the relationship.

For example, we may retain:

• inquiry records to support follow-up and customer service
• quote records to support pricing, availability, and business records
• transaction records for accounting and tax purposes
• rental records for asset tracking, safety, insurance, and dispute purposes
• consent records for marketing compliance
• partner account records for access control and program administration

When personal information is no longer required, we will securely delete, anonymize, or restrict access to it, subject to applicable legal and business requirements.

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12. Safeguards and Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, copying, alteration, or destruction.

Safeguards may include:

• access controls
• password-protected systems
• limited employee or contractor access
• secure service providers
• encryption or secure transmission where appropriate
• internal procedures
• account and permission controls
• physical and electronic record safeguards

No website, platform, email system, or method of electronic transmission is completely secure. We cannot guarantee absolute security.

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13. Privacy Breaches

If a privacy breach occurs, we will assess the incident and take steps appropriate in the circumstances.

Where required by applicable Canadian privacy law, we will notify affected individuals and/or the Office of the Privacy Commissioner of Canada if a breach of security safeguards creates a real risk of significant harm. Canadian privacy guidance notes that businesses subject to PIPEDA must report and notify certain breaches and keep records of breaches of security safeguards.

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14. Access, Correction, and Deletion Requests

You may request access to personal information we hold about you. You may also request that we correct inaccurate or incomplete personal information.

You may request deletion of certain personal information, subject to legal, contractual, accounting, tax, rental, warranty, safety, dispute-resolution, fraud-prevention, or business record requirements.

To make a request, contact us at:

support@arclightsupply.ca

We may need to verify your identity before responding.

We will respond to access, correction, and deletion requests in accordance with applicable law.

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15. Accuracy of Personal Information

We rely on you to provide accurate and complete information when submitting inquiries, requesting quotes, requesting rentals, creating accounts, or communicating with us.

Please contact us if your information changes or if you believe information we hold about you is inaccurate or incomplete.

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16. Children and Minors

Our Site and Services are intended for business, commercial, institutional, contractor, rental, and adult consumer use. They are not directed to children.

We do not knowingly collect personal information from children under the age of 16.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.

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17. Cross-Border Processing and Storage

Some of our service providers, technology providers, partners, or business operations may be located outside your province or outside Canada, including in the United States or other jurisdictions.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside your province or outside Canada. Those jurisdictions may have privacy laws that differ from Canadian laws, and personal information may be accessible to courts, law enforcement, regulators, or government authorities in those jurisdictions in accordance with local law.

We use reasonable measures to protect personal information when it is transferred to service providers or partners.

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18. Third-Party Websites and Links

Our Site may contain links to third-party websites, supplier sites, manufacturer sites, partner sites, logistics providers, payment providers, social media platforms, or other external resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy policies of those third parties before providing personal information to them.

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19. Do Not Track

Some browsers may send “Do Not Track” signals.

Because there is no consistent industry standard for responding to Do Not Track signals, our Site may not respond to them in a uniform way. However, we respect applicable privacy choices, consent settings, cookie preferences, unsubscribe requests, and other rights where required by law.

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20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Site, Services, technology, legal requirements, operational practices, partner programs, or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date.

Your continued use of the Site or Services after updates are posted means you acknowledge the revised Privacy Policy.

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21. Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve the issue:

Email: support@arclightsupply.ca
Phone: 1-877-464-8831

Mailing Address:
9593543 Canada Incorporated
Operating as Arclight Tool + Supply Co.
6-2004 Dundas St. West, Suite 353
Mississauga, Ontario
Canada L5K 2R8

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator. The Office of the Privacy Commissioner of Canada provides information for individuals and handles privacy concerns under federal privacy laws.

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22. Summary of Our Privacy Approach

Arclight Tool + Supply Co. uses personal information to support an inquiry-first customer experience.

This means we may collect and use information to:

• understand your product, rental, quote, or sourcing request
• confirm your needs, timing, location, and product fit
• provide information, quotes, or support
• route your inquiry to the right supplier, distributor, rental partner, channel partner, logistics provider, or service provider where appropriate
• support transactions, rentals, returns, warranties, and customer service
• improve our Site, Services, and customer experience
• communicate with you where permitted by law

We do not sell personal information for money.

We aim to use personal information responsibly, transparently, and only for reasonable business purposes connected to our Site, Services, customers, partners, and operations.