Product Support | Arclight Tool + Supply Co.
THE ARCLIGHT NETWORK | EQUIPMENT SUPPORT
Product Support
Guides, parts and equipment information in one place.
Equipment Information
When you need to assemble a tower, inspect a ladder, charge a flashlight or identify a replacement part, finding the right information shouldn't slow down the job. Arclight helps connect the products we sell with manufacturer guidance, compatible accessories, parts and support. Use existing manufacturer identification where appropriate; a new tag is not always necessary.
How it works
- Identify: Identify your equipment using an existing compatible tag, an appropriate new Scannable identification tag, or its Arclight product page.
- Learn: Find available assembly, use, safety, inspections, maintenance, manufacturer-authorized repairs, parts diagrams, oils and greases, battery specifications, charging cables and power requirements applicable to your model.
- Maintain: Find compatible parts and accessories through Arclight, or contact us for product and service assistance.
What does it cost?
Product support information: Arclight's published product information and guides can be browsed at no additional Arclight access charge. Scannable's basic application access is free under its applicable terms; advanced features, if any, depend on Scannable.
Tags: Scannable identification tags and optional tethers are sold separately unless a product listing explicitly includes them. Pricing depends on tag model and pack quantity. We will show live tag prices here when Arclight's approved Scannable products are listed. We will not invent tag prices or imply that a tag is included.
Stand-alone tag orders: A minimum order or multipack requirement may apply when fulfilled directly by Scannable; the threshold, shipping costs and terms are being confirmed.
Find the right tag
For an aluminum tool such as the X-99, a compatible Scannable Squircle HD metal-surface tag may be suitable, subject to placement and manufacturer approval. For a compatible strap, consider a Rope Label with approved heat-shrink attachment. Existing compatible identification on certain tethers, ladders, scaffolding or safety equipment may eliminate the need for a duplicate. Never cover required safety markings or use unapproved attachments.
Search Scannable tags and listed prices | Shop all Arclight equipment | Shop NLG tool tethering
Support by product category
- Custers scaffolding — assembly, configurations, inspections and parts
- Falcon ladders — safe use, maintenance and components
- NLG — tool tethering and dropped-object prevention
- Arclight Resource Centre — guides and information
For crews and employers
Identify and assign equipment, keep issue-condition photos and track batteries, charging cords, replacement values, inspections and servicing where supported by the chosen system. Confirm Scannable's actual feature availability and permissions before relying on it for these workflows. Identification and digital records never replace required physical inspections or manufacturer safety procedures.
Need help choosing a tag or replacement part?
Contact Arclight Tool + Supply Co. with the equipment model, manufacturer part number and photographs so we can help identify the appropriate product.
Scannable is an independent service. Availability, tag compatibility, customer account features and fulfillment are subject to confirmation. No Arclight subscription is required for ordinary access to our published support pages.
Not sure what to rent? Don't see what you need? We’ll discuss and evaluate your needs, spec it with you and look for the best solution based on a combination of safety, productivity and price.
Custom configurations, problem solving, and jobsite planning — we’ll do our best to help you choose the safest, most efficient setup.
Already know what you need?
Check availability and request a rental directly through our Arclight Rental booking system.
Short-term, long-term, or project-based rentals available.